Privacy is not an add-on.
VOICO was built from day one for German businesses. Hosting in Germany, DPA, encryption, audit trails — all by default.
Hosting in Germany
All production workloads run in certified data centers in Germany. No US data transfer in standard operation.
DPA included
Data Processing Agreement per Art. 28 GDPR – ready to sign, reviewed by data protection officer.
Encryption
TLS 1.3 in transit, AES-256 at rest. Voice and text data processed separately, access via RBAC with audit trail.
Models in the EU
Voice and LLM workloads run via EU endpoints. Your customer data is never used for training.
Transparency
Complete transcripts, classified calls, audit logs – always accessible and exportable.
EU AI Act
VOICO supports you with risk classification and documentation per EU AI Act.
From call to CRM entry — traceable.
Every call passes through defined stages: telephony layer, voice engine, conversation engine, workflow, your systems. You keep control over every step.
- 01Call arrives at SIP trunk in Germany
- 02Audio stream is transcribed in real time (EU)
- 03VOICO conversation engine responds (EU LLM)
- 04Workflow calls your APIs (signed, audit log)
- 05CRM/helpdesk receives entry, transcript, score
- 06Recording archived or deleted – configurable
