Voice AI · Made in Germany
Warm transfer: hand over calls with context to staff.
When a call is transferred from the AI assistant to a human, the customer often has to explain their issue from scratch. This is frustrating and costs time.
< 30 sHandover time
100 %Context handed over
- GDPR-compliant
- 1,000+ users
- Telekom Partner
Process
How it works
Capture context
VOICO fully captures inquiry, customer data and conversation history.
Initiate handover
Announce and connect to staff member.
Hand over briefing
Short summary for staff member before takeover.
Seamlessly take over
Staff member starts informed — customer doesn't repeat themselves.
Features
What VOICO delivers
Integrates with
SalesforceHubSpotZendeskDeutsche Telekom
- Automatic conversation briefing for staff
- Context handover without customer repetition
- Routing by department, topic or staff member
- Fallback if unavailable: callback appointment
- CRM handover with complete dataset
- GDPR-compliant, hosted in Germany
FAQ · Warm Transfer
Answers before the demo.
How does the staff member get the briefing?
VOICO speaks a short summary before the staff member takes over — or sends it as a text note to CRM.What happens if no staff member is available?
VOICO arranges a callback appointment and informs the customer about the wait time.Can VOICO route by department or specific staff member?
Yes. Routing rules by topic, customer status or department are configurable.Is VOICO GDPR-compliant?
Yes. All data is processed in Germany. No AI training with customer conversations.
Official Telekom Partner
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
4.8/5 from over 1,000 users
