Voice AI · Made in Germany
Automatically capture and escalate fault reports by phone.
Fault reports often arrive outside office hours and end up on voicemail. By the time a staff member reacts, the problem has escalated.
24/7Report intake
< 1 minEscalation time
- GDPR-compliant
- 1,000+ users
- Telekom Partner
Process
How it works
Capture report
Capture type of fault, affected systems and impacts completely.
Determine priority
Classify severity: critical, high, normal.
Escalate immediately
Forward critical faults directly to the on-call service.
Create ticket
Document complete report as ticket in the helpdesk system.
Features
What VOICO delivers
Integrates with
ZendeskFreshdeskJira Service ManagementPagerDutyDeutsche Telekom
- 24/7 fault report intake
- Automatic prioritization by defined criteria
- Immediate escalation for critical faults
- Ticket creation with complete initial description
- SMS/email notification to on-call service
- GDPR-compliant, hosted in Germany
FAQ · Fault Reports
Answers before the demo.
How do I define what counts as a critical fault?
You configure the escalation criteria: e.g. certain systems, keywords or impacts on operations.Can VOICO reach multiple on-call services?
Yes. Depending on the type of fault, VOICO can notify different on-call numbers or teams.Does VOICO integrate with PagerDuty or similar tools?
Yes. VOICO can create incidents in common on-call systems.Is VOICO GDPR-compliant?
Yes. All data is processed in Germany. No AI training with conversation data.
Official Telekom Partner
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
4.8/5 from over 1,000 users
