Voice AI · Made in Germany
Automatically capture and forward complaints by phone.
Complaints by phone often end up as incomplete notes in the inbox. Missing order numbers or details prolong processing and frustrate customers.
24/7Available
100 %Fully captured
< 5 minReceipt confirmation
- GDPR-compliant
- 1,000+ users
- Telekom Partner
Process
How it works
Calm caller
VOICO receives the customer calmly and professionally — regardless of tone and urgency.
Capture details
Capture order number, product, problem and contact details completely.
Prioritize
Escalate urgent cases immediately, prepare standard cases as tickets.
Confirm
Receipt confirmation with ticket number and processing note to the customer.
Features
What VOICO delivers
Integrates with
SalesforceHubSpotZendeskFreshdeskDeutsche Telekom
- Structured capture of all complaint fields
- Automatic receipt confirmation to the customer
- CRM/helpdesk integration with complete dataset
- Escalation for critical or urgent cases
- 24/7 — also outside business hours
- GDPR-compliant, hosted in Germany
FAQ · Complaints
Answers before the demo.
What information does VOICO capture for a complaint?
You configure this: typically order number, product, error description, customer number and desired solution.Can VOICO recognize the caller's mood?
VOICO is trained for professional, calm communication — even with upset callers. Intent and sentiment recognition is optionally configurable.What happens with very urgent complaints?
VOICO can escalate based on keywords or topics and forward the caller directly to a staff member.Is VOICO GDPR-compliant?
Yes. All data is processed in Germany. No AI training with customer conversations.
Official Telekom Partner
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
4.8/5 from over 1,000 users
