Voice AI · Made in Germany
Emergency routing via AI — recognize emergencies, act immediately.
Not every call outside office hours is an emergency — but real emergencies need immediate response. Manual routing through on-call duty is expensive and error-prone.
24/7Staffed
< 1 minEmergency response
- GDPR-compliant
- 1,000+ users
- Telekom Partner
Process
How it works
Answer call
VOICO takes every call — also nights and weekends.
Check emergency
Classify inquiry: real emergency or schedulable?
Forward immediately
Real emergencies via warm transfer to the on-call service.
Rest for tomorrow
Prepare non-urgent inquiries as tickets for the next business day.
Features
What VOICO delivers
Integrates with
Deutsche TelekomTwilioZendeskFreshdesk
- Automatic emergency detection by defined criteria
- Warm transfer to on-call service or emergency number
- Ticket creation for non-urgent after-hours calls
- No expensive on-call duty for standard inquiries anymore
- 24/7 without staff effort
- GDPR-compliant, hosted in Germany
FAQ · Emergency Routing
Answers before the demo.
How does VOICO recognize a real emergency?
You define the criteria: e.g. keywords ('pipe burst', 'server failure', 'emergency'), times or call topics.What happens with normal calls outside office hours?
VOICO takes the inquiry, creates a ticket and informs the caller about processing time the next business day.Can VOICO reach different emergency numbers depending on fault type?
Yes. Depending on the recognized topic, you can configure different on-call services.Is VOICO GDPR-compliant?
Yes. All data is processed in Germany. No AI training with conversation data.
Official Telekom Partner
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
4.8/5 from over 1,000 users
