Voice AI · Made in Germany
Automatically send delivery updates by phone — proactive and scalable.
Customers call to inquire about their delivery status — or they are unprepared when a delivery arrives. Proactive communication reduces both problems.
ProaktivNot reactive
< 5 minAfter status change
24/7Delivery notification
- GDPR-compliant
- 1,000+ users
- Telekom Partner
Process
How it works
Recognize event
Status change in shipping system automatically triggers outbound call.
Call customer
VOICO informs the customer about the current delivery status.
Agree timing
Confirm delivery date or pickup if needed.
Document
Automatically document contact attempt and result.
Features
What VOICO delivers
Integrates with
SAPShopifyDHLDeutsche Telekom
- Automatic outbound call on status change
- Integration with shipping systems and ERP
- Confirm or adjust delivery time window
- SMS backup if unreachable
- Significantly reduces incoming status calls
- GDPR-compliant, hosted in Germany
FAQ · Delivery Updates
Answers before the demo.
When does VOICO trigger a delivery update call?
At the defined status change in the shipping system — e.g. 'Delivery today', 'Delay', 'Package ready for pickup'.What happens if the customer is not reachable?
VOICO retries at configurable times and alternatively sends an SMS.Can VOICO ask for a preferred delivery time?
Yes. VOICO can interactively agree on a new delivery time or pickup appointment.Is VOICO GDPR-compliant?
Yes. All data is processed in Germany. No AI training with customer conversations.
Official Telekom Partner
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
4.8/5 from over 1,000 users
