Voice AI · Made in Germany
24/7 customer service — no voicemail, no queue.
Outside office hours, every call ends up on voicemail. Customers then choose the competitor who still picks up at 10 PM.
24/7Staffed
< 1 minResponse time
- GDPR-compliant
- 1,000+ users
- Telekom Partner
Process
How it works
Always pick up
VOICO is staffed 24/7 — nights, weekends, holidays.
Immediate response
Answer standard questions directly, prioritize urgent cases.
Emergency escalation
Real emergencies are immediately forwarded to the on-call service.
Tickets for tomorrow
Prepare non-urgent inquiries as tickets — your team finds them in the morning.
Features
What VOICO delivers
Integrates with
ZendeskFreshdeskSalesforceHubSpotDeutsche Telekom
- 24/7 operation without shift planning or on-call duty
- Automatic distinction urgent / non-urgent
- Emergency escalation to on-call service
- Ticket creation for the next business day
- No more voicemail — real dialogue anytime
- GDPR-compliant, hosted in Germany
FAQ · 24/7 Customer Service
Answers before the demo.
How does VOICO distinguish between urgent and normal inquiries?
You define the criteria: e.g. certain keywords, call topics or times when VOICO escalates.What happens in a real emergency?
VOICO forwards the caller directly to the defined emergency number — via warm transfer or direct forwarding.Can VOICO also create tickets for helpdesk systems?
Yes. VOICO integrates with Zendesk, Freshdesk and other helpdesk solutions — tickets are automatically created with all relevant information.Is the 24/7 operation GDPR-compliant?
Yes. All data is processed in Germany, regardless of the time. No AI training with customer data.
Official Telekom Partner
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
4.8/5 from over 1,000 users
