What sources does VOICO learn answers from?

VOICO can be trained with your website, FAQs, PDFs and internal documents. The knowledge base can be updated at any time.

What happens when VOICO can't answer a question?

VOICO forwards the conversation via warm transfer to a staff member or arranges a callback.

Yes. You configure which inquiries are forwarded to which department or staff member.

Yes. All conversations are processed exclusively on servers in Germany. No AI training with customer data.

Voice AI · Made in Germany

General customer calls often end up with the wrong person or in endless queues. Customers lose patience, staff lose track.

24/7Available

< 30 sWait time

Process

Capture request

VOICO recognizes the type of inquiry and directs the conversation purposefully.

Answer immediately

Frequent questions are answered directly from the knowledge base.

Forward

Complex cases via warm transfer to the responsible department.

Document

Conversation content automatically in CRM or helpdesk system.

Features

Integrates with

SalesforceHubSpotZendeskFreshdeskDeutsche Telekom

FAQ · Customer Service

What sources does VOICO learn answers from?
VOICO can be trained with your website, FAQs, PDFs and internal documents. The knowledge base can be updated at any time.
What happens when VOICO can't answer a question?
VOICO forwards the conversation via warm transfer to a staff member or arranges a callback.
Can VOICO reach different departments?
Yes. You configure which inquiries are forwarded to which department or staff member.
Is VOICO GDPR-compliant?
Yes. All conversations are processed exclusively on servers in Germany. No AI training with customer data.

Official Telekom Partner

With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.

4.8/5 from over 1,000 users