Voice AI · Made in Germany
Automatically handle cancellation calls via AI and retain customers.
Cancellation calls often reach unprepared staff who don't have the right offer at hand. Customers who could be retained are lost.
24/7Cancellation intake
100 %Reasons documented
WenigerFewer unplanned cancellations
- GDPR-compliant
- 1,000+ users
- Telekom Partner
Process
How it works
Recognize intent
Identify cancellation intent, receive customer professionally.
Understand cause
Ask for and document the main reason for cancellation.
Place offer
Present suitable retention offer or alternative.
Transfer or document
Hand over retained customers to CRM, fully document cancellations.
Features
What VOICO delivers
Integrates with
SalesforceHubSpotPipedriveDeutsche Telekom
- Configurable retention script and offers
- Warm transfer for complex cases to retention team
- Cancellation reason automatically documented in CRM
- Churn analysis through structured data capture
- 24/7 — also outside office hours
- GDPR-compliant, hosted in Germany
FAQ · Churn Prevention
Answers before the demo.
What retention offers can VOICO make?
You configure the offers: e.g. discount, pause option, product downgrade or personal conversation with the account manager.Can VOICO transfer directly to the retention team for a cancellation?
Yes. For high-value customers or complex cases, VOICO performs a warm transfer to the retention team.Are cancellation reasons documented?
Yes. VOICO captures the main reason structured and transfers it to CRM — valuable data for churn analysis.Is VOICO GDPR-compliant?
Yes. All data is processed in Germany. No AI training with customer conversations.
Official Telekom Partner
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
4.8/5 from over 1,000 users
