Voice AI · Made in Germany
IVR replacement: replace rigid button menu with AI speech dialogue.
IVR systems with button menus frustrate customers. Long menu paths, wrong routing and inability to process free text input cost customer satisfaction.
NatürlichSpeech dialogue
24/7Intelligent routing
- GDPR-compliant
- 1,000+ users
- Telekom Partner
Process
How it works
Receive call
VOICO receives the caller with natural greeting — no button menu.
Understand inquiry
Customer's free text input is fully understood.
Route intelligently
Assign inquiry to the right team or department.
Help immediately
Answer standard inquiries directly, hand over complex cases.
Features
What VOICO delivers
Integrates with
Deutsche TelekomTwilioSalesforceZendesk
- Natural speech dialogue instead of button menu
- Free text input fully understood
- Intelligent routing by inquiry and department
- Seamless integration into existing phone infrastructure
- No hardware change needed
- GDPR-compliant, hosted in Germany
FAQ · IVR Replacement
Answers before the demo.
Do I need to replace my existing phone infrastructure?
No. VOICO integrates into existing phone systems — your numbers are retained.Can VOICO replicate my old IVR menu 1:1?
VOICO replaces the rigid menu with a natural dialogue. All previous routing destinations remain, but are dynamically controlled.What happens with callers who still press buttons?
VOICO also recognizes DTMF inputs and processes them correctly — for callers who are used to it.Is VOICO GDPR-compliant?
Yes. All data is processed in Germany. No AI training with customer conversations.
Official Telekom Partner
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
4.8/5 from over 1,000 users
