Voice AI · Made in Germany
Automate IT support calls — tickets without manual entry.
IT inquiries come in by phone, are manually captured and incorrectly prioritized. Support queues clog up, real emergencies aren't recognized in time.
24/7Helpdesk available
100 %Tickets complete
< 2 minTicket creation
- GDPR-compliant
- 1,000+ users
- Telekom Partner
Process
How it works
Capture problem
Capture type of problem, affected system and urgency.
Triage
Offer known solutions directly from the knowledge base.
Create ticket
Complete description automatically in the helpdesk system.
Confirm
Ticket number and estimated processing time to the caller.
Features
What VOICO delivers
Integrates with
ZendeskFreshdeskJira Service ManagementDeutsche Telekom
- Helpdesk integration: Zendesk, Freshdesk, Jira Service Management
- Automatic priority recognition by urgency
- Knowledge base integration for known solutions
- Ticket creation with complete initial description
- Escalation of critical disruptions to on-call
- GDPR-compliant, hosted in Germany
FAQ · IT Support
Answers before the demo.
- Yes. VOICO recognizes the type of problem (hardware, software, network etc.) and routes the ticket to the right support group.
- VOICO recognizes emergencies and escalates immediately to the IT on-call service — via warm transfer or alert notification.
- Yes. Through a knowledge base, VOICO can provide step-by-step assistance for common problems directly.
- Yes. All data is processed in Germany. No AI training with support conversations.
Official Telekom Partner
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
4.8/5 from over 1,000 users
