Voice AI · Made in Germany
Automate order status inquiry by phone — immediately and around the clock.
Order status inquiries are routine questions that still cost a lot of staff time. Every call that doesn't bring new business blocks valuable capacity.
24/7Order status info
< 1 minResponse time
0 %Staff for routine
- GDPR-compliant
- 1,000+ users
- Telekom Partner
Process
How it works
Identify caller
Query order number or customer data for identification.
Retrieve status
Live query of current order status from ERP system.
Provide information
Inform customer about status, delivery date and next step.
Forward (optional)
Hand over to customer service for problems or special cases.
Features
What VOICO delivers
Integrates with
SAPShopifyWooCommerceSalesforce
- Live query from ERP or inventory system
- Automatic information on order status and delivery time
- Identification by order number or customer number
- Forwarding for problems or complaints
- 24/7 — no staff for routine inquiries
- GDPR-compliant, hosted in Germany
FAQ · Order Status Inquiry
Answers before the demo.
How does VOICO identify the correct record?
VOICO queries the order number or customer number and matches it live with the ERP system.What happens if the order is not found?
VOICO informs the customer and forwards to customer service if needed.Can VOICO also provide tracking links?
Yes. If the tracking link is stored in the ERP, VOICO can send it via SMS to the customer.Is VOICO GDPR-compliant?
Yes. All data is processed in Germany. No AI training with customer data.
Official Telekom Partner
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
4.8/5 from over 1,000 users
