Warm transfer: hand over calls with context to staff.
When a call is transferred from the AI assistant to a human, the customer often has to explain their issue from scratch. This is frustrating and costs time. VOICO's AI phone assistant hands over calls with a full briefing via AI telephony — your team starts informed.
- GDPR-compliant
- Hosted in Germany
- Telekom Partner
How it works
Capture context
The AI phone assistant fully captures inquiry, customer data and conversation history.
Initiate handover
Announce and connect to staff member.
Hand over briefing
Short summary for staff member before takeover.
Seamlessly take over
Staff member starts informed — customer doesn't repeat themselves.
What VOICO delivers
Integrates with
- Automatic conversation briefing for staff
- Context handover without customer repetition
- Routing by department, topic or staff member
- Fallback if unavailable: callback appointment
- CRM handover with complete dataset
- GDPR-compliant, hosted in Germany
Answers before the demo.
- VOICO speaks a short summary before the staff member takes over — or sends it as a text note to CRM.
- VOICO arranges a callback appointment and informs the customer about the wait time.
- Yes. Routing rules by topic, customer status or department are configurable.
- Yes. The AI phone assistant processes and stores all call data exclusively in Germany. A data processing agreement (DPA) is included, and call data is never used for AI training.Read more:Security & GDPRWhat is an AI phone assistant?
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
In use at BERESA, Mainzl Group, Autohaus Gerding and Axians
