Automate order status inquiry by phone — immediately and around the clock.
Order status inquiries are routine questions that still cost a lot of staff time. Every call that doesn't bring new business blocks valuable capacity. VOICO's AI phone assistant answers status enquiries live from your ERP system via AI telephony — without tying up your team.
- GDPR-compliant
- Hosted in Germany
- Telekom Partner
How it works
Identify caller
Query order number or customer data for identification.
Retrieve status
Live query of current order status from ERP system.
Provide information
Inform customer about status, delivery date and next step.
Forward (optional)
Hand over to customer service for problems or special cases.
What VOICO delivers
Integrates with
- Live query from ERP or inventory system
- Automatic information on order status and delivery time
- Identification by order number or customer number
- Forwarding for problems or complaints
- 24/7 — no staff for routine inquiries
- GDPR-compliant, hosted in Germany
Answers before the demo.
- VOICO queries the order number or customer number and matches it live with the ERP system.
- VOICO informs the customer and forwards to customer service if needed.
- Yes. If the tracking link is stored in the ERP, VOICO can send it via SMS to the customer.
- Yes. The AI phone assistant processes and stores all call data exclusively in Germany. A data processing agreement (DPA) is included, and call data is never used for AI training.Read more:Security & GDPRWhat is an AI phone assistant?
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
In use at BERESA, Mainzl Group, Autohaus Gerding and Axians
