Emergency routing via AI — recognize emergencies, act immediately.
Not every call outside office hours is an emergency — but real emergencies need immediate response. Manual routing through on-call duty is expensive and error-prone. VOICO's AI phone assistant uses AI telephony to tell emergencies from routine calls reliably — and only forwards real emergencies.
- GDPR-compliant
- 1,000+ users
- Telekom Partner
How it works
Answer call
The AI phone assistant takes every call — also nights and weekends.
Check emergency
Classify inquiry: real emergency or schedulable?
Forward immediately
Real emergencies via warm transfer to the on-call service.
Rest for tomorrow
Prepare non-urgent inquiries as tickets for the next business day.
What VOICO delivers
Integrates with
- Automatic emergency detection by defined criteria
- Warm transfer to on-call service or emergency number
- Ticket creation for non-urgent after-hours calls
- No expensive on-call duty for standard inquiries anymore
- 24/7 without staff effort
- GDPR-compliant, hosted in Germany
Answers before the demo.
- You define the criteria: e.g. keywords ('pipe burst', 'server failure', 'emergency'), times or call topics.
- VOICO takes the inquiry, creates a ticket and informs the caller about processing time the next business day.
- Yes. Depending on the recognized topic, you can configure different on-call services.
- Yes. The AI phone assistant processes and stores all call data exclusively in Germany. A data processing agreement (DPA) is included, and call data is never used for AI training.Read more:Security & GDPRWhat is an AI phone assistant?
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
4.8/5 from over 1,000 users
