Voice AI · Made in Germany
Automatically send delivery updates by phone — proactive and scalable.
Customers call to inquire about their delivery status — or they are unprepared when a delivery arrives. Proactive communication reduces both problems. VOICO's AI phone assistant proactively informs customers about their delivery status via AI telephony.
ProaktivNot reactive
< 5 minAfter status change
24/7Delivery notification
- GDPR-compliant
- 1,000+ users
- Telekom Partner
Process
How it works
Recognize event
Status change in shipping system automatically triggers outbound call.
Call customer
The AI phone assistant informs the customer about the current delivery status.
Agree timing
Confirm delivery date or pickup if needed.
Document
Automatically document contact attempt and result.
Features
What VOICO delivers
Integrates with
SAPShopifyDHLDeutsche Telekom
- Automatic outbound call on status change
- Integration with shipping systems and ERP
- Confirm or adjust delivery time window
- SMS backup if unreachable
- Significantly reduces incoming status calls
- GDPR-compliant, hosted in Germany
FAQ · Delivery Updates
Answers before the demo.
- At the defined status change in the shipping system — e.g. 'Delivery today', 'Delay', 'Package ready for pickup'.
- VOICO retries at configurable times and alternatively sends an SMS.
- Yes. VOICO can interactively agree on a new delivery time or pickup appointment.
- Yes. The AI phone assistant processes and stores all call data exclusively in Germany. A data processing agreement (DPA) is included, and call data is never used for AI training.Read more:Security & GDPRWhat is an AI phone assistant?
Official Telekom Partner
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
4.8/5 from over 1,000 users
