24/7 customer service — no voicemail, no queue.
Outside office hours, every call ends up on voicemail. Customers then choose the competitor who still picks up at 10 PM. VOICO's AI phone assistant answers around the clock via AI telephony — at 10 PM, at weekends and on public holidays.
- GDPR-compliant
- Hosted in Germany
- Telekom Partner
How it works
Always pick up
The AI phone assistant is staffed 24/7 — nights, weekends, holidays.
Immediate response
Answer standard questions directly, prioritize urgent cases.
Emergency escalation
Real emergencies are immediately forwarded to the on-call service.
Tickets for tomorrow
Prepare non-urgent inquiries as tickets — your team finds them in the morning.
What VOICO delivers
Integrates with
- 24/7 operation without shift planning or on-call duty
- Automatic distinction urgent / non-urgent
- Emergency escalation to on-call service
- Ticket creation for the next business day
- No more voicemail — real dialogue anytime
- GDPR-compliant, hosted in Germany
Answers before the demo.
- You define the criteria: e.g. certain keywords, call topics or times when VOICO escalates.
- VOICO forwards the caller directly to the defined emergency number — via warm transfer or direct forwarding.
- Yes. VOICO integrates with Zendesk, Freshdesk and other helpdesk solutions — tickets are automatically created with all relevant information.
- Yes. The AI phone assistant processes all data in Germany — regardless of the time. A data processing agreement (DPA) is included, and call data is never used for AI training.Read more:Security & GDPRWhat is an AI phone assistant?
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
In use at BERESA, Mainzl Group, Autohaus Gerding and Axians
