Customer service via AI telephony — structured, fast, scalable.
General customer calls often end up with the wrong person or in endless queues. Customers lose patience, staff lose track. VOICO's AI phone assistant recognises every request using AI telephony, answers standard questions and routes the rest to the right person.
- GDPR-compliant
- 1,000+ users
- Telekom Partner
How it works
Capture request
The AI phone assistant recognizes the type of inquiry and directs the conversation purposefully.
Answer immediately
Frequent questions are answered directly from the knowledge base.
Forward
Complex cases via warm transfer to the responsible department.
Document
Conversation content automatically in CRM or helpdesk system.
What VOICO delivers
Integrates with
- Knowledge base from website, PDFs or documentation tools
- Intelligent routing by department or inquiry
- Warm transfer for complex questions
- Automatic conversation documentation in CRM
- 24/7 operation without staff effort
- GDPR-compliant, hosted in Germany
Answers before the demo.
- VOICO can be trained with your website, FAQs, PDFs and internal documents. The knowledge base can be updated at any time.
- VOICO forwards the conversation via warm transfer to a staff member or arranges a callback.
- Yes. You configure which inquiries are forwarded to which department or staff member.
- Yes. The AI phone assistant processes and stores all call data exclusively in Germany. A data processing agreement (DPA) is included, and call data is never used for AI training.Read more:Security & GDPRWhat is an AI phone assistant?
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
4.8/5 from over 1,000 users
