Automatically capture and forward complaints by phone.
Complaints by phone often end up as incomplete notes in the inbox. Missing order numbers or details prolong processing and frustrate customers. VOICO's AI phone assistant records complaints in full via AI telephony — calmly, in a structured way and with every detail.
- GDPR-compliant
- 1,000+ users
- Telekom Partner
How it works
Calm caller
The AI phone assistant receives the customer calmly and professionally — regardless of tone and urgency.
Capture details
Capture order number, product, problem and contact details completely.
Prioritize
Escalate urgent cases immediately, prepare standard cases as tickets.
Confirm
Receipt confirmation with ticket number and processing note to the customer.
What VOICO delivers
Integrates with
- Structured capture of all complaint fields
- Automatic receipt confirmation to the customer
- CRM/helpdesk integration with complete dataset
- Escalation for critical or urgent cases
- 24/7 — also outside business hours
- GDPR-compliant, hosted in Germany
Answers before the demo.
- You configure this: typically order number, product, error description, customer number and desired solution.
- VOICO is trained for professional, calm communication — even with upset callers. Intent and sentiment recognition is optionally configurable.
- VOICO can escalate based on keywords or topics and forward the caller directly to a staff member.
- Yes. The AI phone assistant processes and stores all call data exclusively in Germany. A data processing agreement (DPA) is included, and call data is never used for AI training.Read more:Security & GDPRWhat is an AI phone assistant?
Missed calls cost you customers every day.
With VOICO, every call is answered automatically – in the evenings, on weekends or when your team is with a customer.
4.8/5 from over 1,000 users
